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Sr. Patient Service Representative


Summary:

Performs various clerical duties for office manager, clinical services manager, or physicians including: answering telephones, patient check in/check out, taking messages and appropriate dispersing, scheduling appointments, copying, scanning.

Job Description:

Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.

Schedule patient appointments and procedures according to established policies and procedures.

Obtain accurate information from patients and ensure all registration forms are complete.

Collect patient and insurance payments, and referrals and reconcile charges on a daily basis.

File or scan records in appropriate sections of patient charts and keeps patient charts in proper order.

Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.

Maintain files and records in a confidential manner.

Maintain organization and efficiency of front office, including office supply inventory.

Maintain patient confidentiality.

Perform other related duties as directed or assigned. Float to other offices as required for adequate coverage.

Education:

High school diploma or GED.

Experience:

Minimum of two years of administrative assistant experience in a medical office, including medical billing experience.



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